Maintenance Schedule

Occasionally, we need to carry out essential maintenance on our website meaning certain webpages or services are unavailable to access for a set period of time. To help, this page provides a record of when scheduled maintenance will be taking place and what area of the site is affected.

Kent Reliance Online Services

To ensure that our website, online services and portals continue to operate effectively, we occasionally have to take some areas offline to carry out essential maintenance. We schedule this maintenance at times that will cause the least possible disruption to our customers, but to help you plan in advance, here’s a schedule of upcoming maintenance dates and times.

If you have a username
If you have a 10-digit user ID

If you have a username

Sunday 28 September

maintenance window details Unavailable between: 9am - 3pm

Phone support available between: 9am - 2pm

Saturday 04 October - Sunday 05 October

maintenance window details Unavailable between: 2.30pm, Saturday – 8pm, Sunday

Phone support available between: 9am - 2pm

Saturday 08 November – Sunday 09 November

maintenance window details Unavailable between 2.30pm, Saturday – 8pm, Sunday

Phone support available between: 9am - 2pm

What can you do:

You can reach our Customer Services Team, for non-account related questions (0345 122 1120)

You can deposit into your account as usual.

You won’t be able to log in

You won’t be able to request withdrawals or transfers

You won’t be able to apply for new accounts

If you have a 10-digit user ID

Tuesday 30 September - Wednesday 01 October

maintenance window details Unavailable between: 5pm, Tuesday - 8am, Wednesday

Phone support available between: 8am - 7pm

Saturday 04 October - Sunday 05 October

maintenance window details Unavailable between: 2.30pm, Saturday – 8pm, Sunday

Phone support available between: 9am - 2pm

Saturday 08 November – Sunday 09 November

maintenance window details Unavailable between 2.30pm, Saturday – 8pm, Sunday

Phone support available between: 9am - 2pm

What can you do:

You can log in to view balances and transactions

You can reach our Customer Services Team, for non-account related questions (0345 122 1122)

You can deposit which will continue to be processed as usual unless we have contacted you to tell you your account will be moving to our new Online Services. In which case please check your email account for details.

You won’t be able to apply for new accounts

You won’t be able to request withdrawals or transfers

You won’t be able to make changes to your account through our Customer Services Team

Please note: Between 11pm and 4am daily our online services will only be available as a read-only restricted version, whereby you won’t be able to deposit or withdraw funds but will still be able to log on and view your account.